Over a third of shift workers want their employer to focus more on wellbeing, and others are seeking a culture with more trust, openness and compassion. Based on research by Deputy, this course has been created to improve the communication between you and your manager. The aim is to help support career development, build trust, […]
How can you foster resiliency and create a safe workplace for your organization in the midst of a global crisis? Let’s discuss what you can do as a business leader, how you can train your managers, and the basics of effective communication.
Being assertive is a core communication skill. Learn how to express yourself effectively, communicate your point of view while respecting the rights and beliefs of others. In this course, we’ll cover various response styles and some techniques you can adopt to behave more assertively.
Social media is rapidly changing the way we do business. This course will help you roll with the punches and adapt to the ever shifting landscape of the retail industry.
Learn how to expand your understanding and influence others.
Being a positive influence on customers brings a positive customer experience and reels in more customers. Learn to influence our customers positively by taking this course.
High performance teams don’t just happen. They are built and shaped by great team leaders. This course will teach you valuable insights as you step into this new leadership role and help you put your best foot forward.
By embracing teamwork, you will not only improve your own working experience, but also that of your co-workers. The hospitality industry is diverse, with many people playing different roles in different environments. Let’s look at how you can improve your teamwork skills.
A vital attribute in leadership is excellence in setting expectations. It is inevitable to encounter miscommunications and disappointments when it comes to expectations. This course provides an insightful take on how to improve on this skill. We will go through deconstructing and framing expectations, increasing employee involvement, and bridging identified gaps.