PRONA114 Information and communication Technology
PRONA115 Social Media and Electronic Communication
Social media is rapidly changing the way we do business. This course will help you roll with the punches and adapt to the ever shifting landscape of the retail industry.
PRONA106 Captivator
Learn how to expand your understanding and influence others.
PRONA107 Ways to Positively Influence Customers Call Center
Being a positive influence on customers brings a positive customer experience and reels in more customers. Learn to influence our customers positively by taking this course.
PRONA108 Embracing Teamwork
When you work in retail, you work in a team. Although the old saying of “there is no “I” in team” sound like a cliché, it stays true and is fundamental to the understanding of teamwork. Let’s explore how teamwork can improve your working environment, and your day to day job satisfaction.
PRONA109 Email Etiquette GL
This course equips professionals with the skills for clear and professional email communication. Covering both essential practices and advanced strategies, this course guides learners in structuring emails with clarity, managing sensitive topics, handling follow-ups, and delivering polished closings, ensuring each message is respectful and effective.
PRONA110 Fundamentals of Prompt Engineering
In this course, students will learn the essential skills needed to become proficient in prompt engineering. From understanding the fundamentals of prompt design to honing their communication and critical thinking skills, students will gain the knowledge and tools necessary to excel in this field. Topics covered will include prompt analysis, development, and optimization, as well […]
PRONA101 Stepping into Team Leadership
High performance teams don’t just happen. They are built and shaped by great team leaders. This course will teach you valuable insights as you step into this new leadership role and help you put your best foot forward.
PRONA102 Teamwork in the Hospitality Industry
By embracing teamwork, you will not only improve your own working experience, but also that of your co-workers. The hospitality industry is diverse, with many people playing different roles in different environments. Let’s look at how you can improve your teamwork skills.
PRONA103 Expectations Setting
A vital attribute in leadership is excellence in setting expectations. It is inevitable to encounter miscommunications and disappointments when it comes to expectations. This course provides an insightful take on how to improve on this skill. We will go through deconstructing and framing expectations, increasing employee involvement, and bridging identified gaps.