Course Category: CPD Courses

PRONA116 Leadership and Communication

This is a short module that allows you to discover your leadership styles.

PRONA117 Effective Communication in Customer Service

As a customer service agent, you must ensure that you and your customer are on the same page. Active listening is the foundation of effective communication that allows this to happen. Want to nail your upcoming customer call? Take this course to develop your listening skills!

PRONA118 Communication in Project Management

Learn about the basic communication skills you need in Project Management to work effectively with others in the workplace.

PRONA119 Effective E mail Communication

Explore e-mail best practices and tips to up your communication game!

PRONA120 Retail Services Communication

This course is designed to help you improve your communication in the workplace. We look at the skills which come together to create good communication.

PRONA121 Effective Communication

It takes revamping our skills and learning new ideas to keep communicating effectively. In this course, we will discuss the ways in which you can improve your communication skills when speaking with someone directly, in public or virtually.

PRONA122 Security Roles in Communications

This course will teach you how to be an effective communicator as a part of the security team through a basic introduction of the components, methods, and common obstacles in various communication processes. Source: “8-hour Pre-Assignment Training Course for Security Guards” by New York State Division of Criminal Justice Services (NYS DCJS)

PRONA107 Ways to Positively Influence Customers Call Center

Being a positive influence on customers brings a positive customer experience and reels in more customers. Learn to influence our customers positively by taking this course.

PRONA108 Embracing Teamwork

When you work in retail, you work in a team. Although the old saying of “there is no “I” in team” sound like a cliché, it stays true and is fundamental to the understanding of teamwork. Let’s explore how teamwork can improve your working environment, and your day to day job satisfaction.

PRONA109 Email Etiquette GL

This course equips professionals with the skills for clear and professional email communication. Covering both essential practices and advanced strategies, this course guides learners in structuring emails with clarity, managing sensitive topics, handling follow-ups, and delivering polished closings, ensuring each message is respectful and effective.