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RTO # 40833

PRONA120 Retail Services Communication

This course is designed to help you improve your communication in the workplace. We look at the skills which come together to create good communication.

PRONA121 Effective Communication

It takes revamping our skills and learning new ideas to keep communicating effectively. In this course, we will discuss the ways in which you can improve your communication skills when speaking with someone directly, in public or virtually.

PRONA122 Security Roles in Communications

This course will teach you how to be an effective communicator as a part of the security team through a basic introduction of the components, methods, and common obstacles in various communication processes. Source: “8-hour Pre-Assignment Training Course for Security Guards” by New York State Division of Criminal Justice Services (NYS DCJS)

PRONA111 Wellbeing Trust and Feedback at Work Employee Track

Over a third of shift workers want their employer to focus more on wellbeing, and others are seeking a culture with more trust, openness and compassion. Based on research by Deputy, this course has been created to improve the communication between you and your manager. The aim is to help support career development, build trust, […]

PRONA113 Getting Your Voice Heard

Being assertive is a core communication skill. Learn how to express yourself effectively, communicate your point of view while respecting the rights and beliefs of others. In this course, we’ll cover various response styles and some techniques you can adopt to behave more assertively.