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RTO # 40833

PRONA120 Retail Services Communication

This course is designed to help you improve your communication in the workplace. We look at the skills which come together to create good communication.

PRONA121 Effective Communication

It takes revamping our skills and learning new ideas to keep communicating effectively. In this course, we will discuss the ways in which you can improve your communication skills when speaking with someone directly, in public or virtually.

PRONA122 Security Roles in Communications

This course will teach you how to be an effective communicator as a part of the security team through a basic introduction of the components, methods, and common obstacles in various communication processes. Source: “8-hour Pre-Assignment Training Course for Security Guards” by New York State Division of Criminal Justice Services (NYS DCJS)