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RTO # 40833

PRONA133 Beginning to Lead a High Performing Team

So you just landed your first leadership role, and you want to nail it. It’s your lucky day. In this course, we’ll be talking about the qualities of high-performing teams, how management and leadership differ and how each can learn from the other, and the infamous “leadership shadow”, or how you can improve your self-awareness […]

PRONA136 Managing Remote Employees

New ways of working are becoming the norm, while this shift can bring many challenges these can easily be overcome and avoided by following the practical tips provided in this course.

PRONA126 Email Campaigns and Strategies

Email has been an indispensable tool in Sales and Marketing Campaigns for decades now. This course covers some facets of a successful email marketing campaign.

PRONA127 Business Operator

Explore throughout this course how a business operator generates profits consistently in line with company targets.

PRONA128 Cyber Security

As we live in today’s technological age, criminals have found a way to interrupt an organization’s operations and even steal valuable information from their victims through cyber attacks. This course provides the information you need to know about the different kinds of cyber attacks and the safety precautions that you can take to avoid them.

PRONA117 Effective Communication in Customer Service

As a customer service agent, you must ensure that you and your customer are on the same page. Active listening is the foundation of effective communication that allows this to happen. Want to nail your upcoming customer call? Take this course to develop your listening skills!