Let’s explore the basics of Customer Service in a Call Centre environment.
This course is an overview of how to create a positive customer experience by providing great customer service in the retail industry. This emphasises the role customer service plays in a customer’s overall experience with a brand. It talks about qualities of good customer service, ways to create good first impressions, ways to effectively interact […]
Learn about the basic communication skills you need in Project Management to work effectively with others in the workplace.
All organizations are bound to change, and the greatest way to deal with it is to prepare. In this course, let’s talk about managing change and why it’s paramount to success in the modern workplace.
Over a third of shift workers want their employer to focus more on well-being, and others are seeking a culture with more trust, openness, and compassion. Based on research by Deputy, this course has been created to improve the communication between you and your staff. The aim is to help support career development, build trust, […]
Learn how to lead with a style that reflects honesty, genuineness, and integrity.
Learn about fatigue and its safety risks in the workplace, effects on retail employees and the strategies that you can take to avoid it.
New ways of working are becoming the norm, while this shift can bring many challenges these can easily be overcome and avoided by following the practical tips provided in this course.
The Centre: 6/59 Smeaton Grange Rd, Smeaton Grange NSW 2567 Wollongong - 32/7 Waynote Pl, Unanderra NSW 2526
3003 East Michigan Ave 1010 Lansing, MI 48912
Galaxias Building 4A Floor 6 Skouze Str. Pireaus 18536
Level 8 139 Quay Street Auckland Central 1010
