Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training Policies relevant to Clause 4.1 —Provide accurate and accessible information to prospective and current students.

All marketing and advertising material published by​​ Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training will be accurate and factual, accurately representing the services we provide and the training products on our RTO scope.

No marketing and advertising material published by​​ Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training will guarantee that:

• a learner will successfully complete any course on Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training scope of registration.
• a course can be completed in a manner which does not comply with clauses 1.1 and 1.2 of the Standards for RTOs, and
• a learner will obtain a particular employment outcome where this is outside the control of Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training.

All marketing and advertising material published by​​ Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training will include the RTO code, along with the code and title of the relevant training product.

Any material published by Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training referring to another person or organisation may only do so where consent has been obtained.

Any material published by Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training which includes the Nationally Recognised Training logo may only do so in accordance with its conditions of use.

All marketing and advertising material published by​​ Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training will clearly show where training is nationally recognised and leads to the issuance of AQF qualifications as distinct from other types of training courses.

All marketing and advertising material published by​​ Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training will only advertise or market a non-current training product while it remains on Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training scope of registration.

Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training will only advertise or market that a training product enables learners to obtain a licensed or regulated outcome where this has been confirmed by the industry regulator in the jurisdiction in which it is being advertised.

All marketing and advertising material published by​​ Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training will include details about any VET FEE-HELP, government-funded subsidy or other financial support arrangements associated with Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training ’s provision of training and assessment.

Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training Policies on Enrolment

Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training Policies relevant to Clause 5.1 — Training product advice

Prior to enrolment or the commencement of training and assessment, whichever comes first, Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training will provide advice to any prospective learner about which training product is appropriate for their requirements, while taking into consideration the prospective learner’s skills and competencies.

Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training Policies relevant to Clause 5.2 —Information to assist students in making informed decisions.

Prior to enrolment or course commencement, whichever comes first, Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training will provide current and accurate information that enables the learner to make informed decisions about undertaking training with Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training . This will be provided in print or electronically.

Prior to enrolment or course commencement, whichever comes first, Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training will provide the following information to the prospective student in print or electronically:

• the code, title, and currency of the course to which the learner is to be enrolled (as published on the national register)
• the training and assessment, and related educational and support services Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training will provide to the learner.
• the estimated duration of the course
• the expected locations at which the training and assessment will be conducted.
• the expected modes of delivery
• name and contact details of any third party that will provide training and/or assessment, and related educational and support services to the learner on Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training behalf.
• work placement arrangements (if applicable)
• Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training obligations to the learner including that:
  • Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training is responsible for the quality of the training and assessment in compliance with the Standards for RTOs 2015
  • Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training is responsible for the issuance of the Australian Qualifications Framework certification documentation.
• the learner’s rights in the event of a complaint or assessment appeal, as well as Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training complaints and appeals process.
• the learner’s rights if Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training or a third-party delivering training and assessment on Macbec Pty Ltd trading as Wollongong First Aid and EMS Education & Training behalf, closes or ceases to deliver any part of the training product that the learner is enrolled in.
• the learner’s obligations in relation to the repayment of any debt to be incurred under the VET FEE-HELP scheme arising from the provision of services.
• any requirements of the learner to enter and successfully complete their chosen course.
• any materials and equipment that the learner must provide.
• information on the implications for the learner of government training entitlements and subsidy arrangements in relation to the delivery of the services.