This course is an overview of how to create a positive customer experience by providing great customer service in the retail industry. This emphasises the role customer service plays in a customer’s overall experience with a brand. It talks about qualities of good customer service, ways to create good first impressions, ways to effectively interact with customers through small talks, and engaging them by using the power of smile, showing empathy, etc.
$15.00
A learner undertaking this course will require a specific skill level in Language, Literacy and Numeracy.
The course has been assessed as requiring the following Australian Core Skills Framework levels:
The Centre: 6/59 Smeaton Grange Rd, Smeaton Grange NSW 2567 Wollongong - 32/7 Waynote Pl, Unanderra NSW 2526
3003 East Michigan Ave 1010 Lansing, MI 48912
Galaxias Building 4A Floor 6 Skouze Str. Pireaus 18536
Level 8 139 Quay Street Auckland Central 1010
