This course equips participants with strategies and skills to effectively manage and de-escalate aggressive behavior in the workplace. It covers understanding the causes of aggression, recognizing warning signs, communication techniques to defuse tense situations, and creating a safe work environment that minimizes the potential for aggression.
$10.95
A learner undertaking this course will require a specific skill level in Language, Literacy and Numeracy.
The course has been assessed as requiring the following Australian Core Skills Framework levels:
The Centre: 6/59 Smeaton Grange Rd, Smeaton Grange NSW 2567 Wollongong - 32/7 Waynote Pl, Unanderra NSW 2526
3003 East Michigan Ave 1010 Lansing, MI 48912
Galaxias Building 4A Floor 6 Skouze Str. Pireaus 18536
Level 8 139 Quay Street Auckland Central 1010
