RTO # 40833

ECCPD132 Establish and Manage Client Relationships

ECCPD132 Establish and Manage Client Relationships

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Study 24/7 Anywhere Anytime.
Clinical Practice Training On The Job.
Gain Experience In Real-Life Emergencies.


This CPD course focuses on the skills and strategies necessary for establishing and managing effective client relationships in a professional setting. It covers communication techniques, understanding client needs, setting expectations, and handling feedback and conflicts. Participants will learn to build trust, foster long-term relationships, and enhance client satisfaction, contributing to successful outcomes and the growth of their professional practice.

Course Fees

Full Course Fee:



  • All learning material for this unit is provided via our online learning portal and all equipment is provided for the practical assessments.
  • A learner undertaking this course will require a specific skill level in Language, Literacy and Numeracy.

    The course has been assessed as requiring the following Australian Core Skills Framework levels:

    • Learning – Level 2
    • Reading – Level 2
    • Writing – Level 2
    • Oral Communication – Level 1
    • Numeracy – Level 1