MANNA131 Managing Difficult Conversations

Whether you’re managing a remote team online or a group of employees in an in-office environment, difficult conversations may occur between colleagues or the people that you lead from time to time.

This course covers the importance of having difficult conversations with your team, and how everyone including leaders can handle these kinds of conversations — we also included some tips on how to give negative feedback effectively, and how to deliver an authentic apology to your clients.