RTO # 40833

Certificate II in Emergency First Response

Certificate II in Emergency First Response

Course Code: HLT21020

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Study 24/7 Anywhere Anytime.
Clinical Practice Training On The Job.
Gain Experience In Real-Life Emergencies.


This qualification reflects the role of first medical response workers or volunteers who provide initial care to patients.

These people provide basic first aid and emergency responses in the pre-hospital or out-of-hospital environment.

When you graduate, you will be prepared to pursue a career in areas such as Drug and Alcohol Community Support Worker, Alcohol and Other Drugs Community Worker, Outreach Officer (Alcohol and Other Drugs) or Alcohol and Other Drugs Counsellor. You can also become a member of the Alcohol and Other Drugs College through the Australian Counselling Association (entry requirements apply).

This qualification reflects the role of workers who work under broad supervision and guidance and provide services to clients with alcohol and other drug issues.

They can provide counselling, referral, and promotion services. These workers require high-level specialist knowledge, skills, and competencies, especially in regard to laws affecting clients, the range of services available to them, and health issues related to alcohol and drug use and misuse.

Course Fees

Full Course Fee:



The following are the admission requirements of EMS Education & Training:

  • Hold a CURRENT first aid certificate and VALID P1 drivers’ licence or higher
  • Have a reasonable level of physical fitness in order to participate. In particular you will be required to do the following:
    • Kneeling when performing CPR for extended periods and conducting patient assessments.
    • Lifting of patients on spine boards and stretchers and also lifting of equipment
    • Bending and stretching as you get in and out of awaked spaces especially when treating patients inside vehicles
  • Current Working with Children’s Check and Criminal History Check. This will enable you to be rostered on a variety of events for your on-the-job training
  • Must be 18 or older at the time of course commencement.
  • Some prospective students may be asked to undertake an LLN assessment or enrolment interview before acceptance.
  • Must demonstrate English level of IELTS 6.0 with no band less than 5.5 or equivalent, such as:
    • IBT 60
      PTE Academic 50
      CAE 169
      OET Pass
      General English Advanced
      MOI Certificate
      Certificate IV or higher qualification with an Australian institution.
  • Must have the ability to undertake a work placement in a clinical setting.


Assessments may include written questions, demonstration of tasks/techniques, group activities, in-class activities, role play, presentation, work-based projects, research projects, and workplace observations/evidence.

Assessments and quizzes are conducted throughout the lessons, and a student must complete each lesson before moving on to the next lesson. There are a series of skills drills for some chapters and exercises within the chapter sections.

  • Minimum Score of 80% for each lesson to pass it.
  • The Lesson will be locked for 3 minutes after Failing before you can re-attempt the lesson.
  • If you fail to pass a Lesson 3 times, you get the whole course progress wiped, and you must start from the beginning!
  • Students can review their lessons even after completion (but their grades are not affected).


This qualification requires that the learner complete at least 80 hours of work placement under clinical supervision.


Students who successfully complete both the theoretical and practical assessment components of this nationally recognised training will be awarded the qualification:

  • HLT21020 – Certificate II in Medical Service First Response


This qualification enables the student to seek employment in the following job roles:

  • Emergency Services Officer
  • Industrial Medic
  • Event Medic
  • Advanced Life Support
  • Ambulance Transport Attendant
  • Emergency medical technician
  • Private Patient Transport Officer
  • Emergency Patient Transport Officer
  • Emergency Medical Technician


EMS Education & Training recognises qualifications issued by other RTOs. EMS Education & Training will accept and mutually recognise the qualifications and Statements of Attainment awarded by any other registered training organisation unless precluded by licensing requirements.

We can also grant you a Credit Transfer for subjects or units you have completed where equivalence can be established between the unit in your course and the subject or unit you have completed.

Recognition of Prior Learning (RPL) is a process where skills and knowledge you have gained through work and life experience and other unrecognised training can be formally recognised.

Contact EMS Education & Training before entry to the course, EMS Education & Training will discuss the process and options for RPL. Suitability is often determined by how much experience you have in a certain area, your work history and previous training.


A USI is needed for all students studying with EMS Education & Training. From 1 January 2015, the students must have a Unique Student Identifier (USI) for undertaking Nationally Recognised Training delivered by a Registered Training Organisation.

The USI is available online and at no cost to the student. This USI will stay with the student for life and be recorded with any nationally recognised VET course completed. Please see the official USI website https://www.usi.gov.au.

Before enrolment, the student must create a USI (Unique Student Identifier).


Relevant resources are available at EMS Education & Training to ensure that the students settle in well, smoothly transit life in new places and achieve the required level of competency in all accredited courses.

Our staff can assist you in how to seek help with local welfare and guidance services.


EMS Education & Training provides an orientation to assist students as an age and culturally-appropriate program.

Students will complete an onboarding and orientation session within the course.

Course Structure

9 units must be completed:

  • 5 core units
  • 6 elective units, consisting of:
  • 4 elective units, consisting of:

The selection of electives must be relevant to the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
CHCDIV001 Work with diverse people
HLTAID011 Provide first aid
HLTINF006 Apply basic principles and practices of infection prevention and control
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective units
BSBMED301 Interpret and apply medical terminology appropriately
BSBWOR203 Work effectively with others
CHCCOM005 Communicate and work in health or community services
HLTAID014 Provide advanced first aid

** Please note: electives may vary by state and are subject to change to meet client and industry requirements.