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RTO # 40833

PRONA117 Effective Communication in Customer Service

PRONA117 Effective Communication in Customer Service

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Study 24/7 Anywhere Anytime.
Clinical Practice Training On The Job.
Gain Experience In Real-Life Emergencies.

Description

As a customer service agent, you must ensure that you and your customer are on the same page. Active listening is the foundation of effective communication that allows this to happen.

Want to nail your upcoming customer call? Take this course to develop your listening skills!

Course Fees

Full Course Fee:

$15.00

Requirements

  • All learning material for this unit is provided via our online learning portal and all equipment is provided for the practical assessments.

  • A learner undertaking this course will require a specific skill level in Language, Literacy and Numeracy.

    The course has been assessed as requiring the following Australian Core Skills Framework levels:

    • Learning – Level 2
    • Reading – Level 2
    • Writing – Level 2
    • Oral Communication – Level 1
    • Numeracy – Level 1

Need help? Call our support team 24/7 at 02 80880734

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Office Locations

Australia

The Centre: 6/59 Smeaton Grange Rd,
Smeaton Grange NSW 2567

Wollongong - 32/7 Waynote Pl,
Unanderra NSW 2526

United States

3003 East Michigan Ave 1010 Lansing,
MI 48912

Greece

Galaxias Building 4A Floor 6 Skouze Str.
Pireaus 18536

New Zealand

Level 8 139 Quay Street Auckland Central 1010

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