This course equips participants with strategies and skills to effectively manage and de-escalate aggressive behavior in the workplace. It covers understanding the causes of aggression, recognizing warning signs, communication techniques to defuse tense situations, and creating a safe work environment that minimizes the potential for aggression.
$15.95
A learner undertaking this course will require a specific skill level in Language, Literacy and Numeracy.
The course has been assessed as requiring the following Australian Core Skills Framework levels: