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RTO # 40833

GCCPD114 Excellent Customer Service Through Communication

GCCPD114 Excellent Customer Service Through Communication

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Study 24/7 Anywhere Anytime.
Clinical Practice Training On The Job.
Gain Experience In Real-Life Emergencies.

Description

This course enhances customer service skills through advanced communication techniques, focusing on building positive customer relationships, effective problem-solving, and delivering exceptional service experiences. Participants will learn to use empathy, clarity, and responsiveness to exceed customer expectations and foster loyalty.

Course Fees

Full Course Fee:

$10.95

Requirements

  • All learning material for this unit is provided via our online learning portal and all equipment is provided for the practical assessments.
  • A learner undertaking this course will require a specific skill level in Language, Literacy and Numeracy.

    The course has been assessed as requiring the following Australian Core Skills Framework levels:

    • Learning – Level 2
    • Reading – Level 2
    • Writing – Level 2
    • Oral Communication – Level 1
    • Numeracy – Level 1